Home > Services > Online Claims System

Online Claims System

Report Claim screen grab

At KTIB we understand that making a claim can sometimes be inconvenient and time consuming, and whilst other brokers choose to include claims handling as a secondary duty, we believe that when the time comes to make a claim you need a broker who sees this aspect as paramount importance to them and is both prompt and efficient.

As part of our continuing promise to deliver an outstanding claims service our clients can report and view their Motor and Goods in Transit claims online.

If you are already a client of ours but haven't yet registered to use this service please click here to send us an email requesting your Username and Password for Online reporting. You can also download our FAQ and Step by Step guide on how to use the system.

Visit Online Claims

Customer reviews

In our line of business Road haulage time is of the essence so as you can imagine anything that saves us this valuable factor means a lot to us. The Online form is easy to complete and prompts you for all the relevant information including the mandatory fields necessary for insurers to validate cover. We can thoroughly recommend the system to any future users.
Nigel Chapman, Fleet Manager, James Kemball Limited

"This new online system has been extremely useful to us; it has significantly lowered the amount of time it takes to report claims and receive updates, making the claims process much easier, faster and clearer from start to finish.

KTIB's staff remain very keen and helpful. It's always a pleasure to deal with them."
James Clarke, Administrator, Redhead International Ltd

"The website is excellent for keeping track of any ongoing insurance claims and is very easy to use. You can see at a glance which claims are still open and at what stage they are. The website is constructed so that you can navigate around with ease and submitting claims online is quick and easy, you also get email confirmation straight away with your reference."
Martine Newbury, Traffic Assistant, White Logistics and Storage Ltd

"The online logging of insurance claims is quick and easy to use, even having a section for any additional notes you may want to enter. Claims status can be checked on line at any time without the need to spend time sending e mails and waiting for replies. I've been using this for some six months plus and highly recommend it as a time saving and efficient way of submitting claims."
Adrian Crate, Insurance Claims Manager, Fullforce Services Ltd

What the Insurers say

As KTIB's online facility ensures Aviva is alerted as soon as the mutual client reports their claim to KTIB, it gives Aviva the opportunity to capture third party's in a timely manner. We believe that an insurer's ability to mitigate and control the cost of claims only occurs where we are directly notified of a loss event before a lawyer or accident management company becomes involved. We are a strong advocate of the insurer of the at-fault party being given the first opportunity to right any wrongs. With the ever increasing costs relating to Credit Hire and Bodily Injury, this tool - combined with early reporting of accidents – is an example of how an insurer can act quickly, reducing unnecessary claims costs which, in turn, has the positive effect of reducing upward pressure on premiums.
Paul Dyer, Lead Team Manager, Commercial Motor Claims, Aviva