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Claims management solutions

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We believe this is one of the most important reasons why you entrust your Insurance Broker with your business - it's what you pay your premiums for! We ensure all our Claims Technicians achieve a Cert CII qualification and they are overseen by a Claims Team Manager and a Technical Claims Manager who has an ACII qualification.

Key Features of using our Claims Expertise:

  • Motor Fleet and Haulage – We have been handling Motor Fleet and Haulage claims since 1992 and consider ourselves specialists in this area. We are also able to provide risk management advice and detailed information on driver training programmes if you require.
  • Home Insurance – We have the authority to settle our Protector Plus scheme claims ourselves up to the value of £2,500. As this considerably speeds up the claims process it means that you will receive your payment cheque much sooner.
  • Online Claims Reporting – This is one of our key differentiators as a broker and is widely used by our clients. The system enables our clients to report, view and track their Motor and Goods in Transit claims online. For more information about what we have to offer please visit our Online Claims page.
  • Customer Feedback – We are always keen to hear from our clients and actively request feedback after a claim has been settled. If you ask us to do something differently, we will listen to you and then do our utmost to accommodate any changes to the way we handle claims. If you would like to offer us some feedback please complete our Customer Service Survey.
  • Third Party Claims - We have fully embraced the importance of ensuring incidents are reported to your insurer as quickly as possible so that your insurer can contact any third parties and minimise the outlay for any vehicle hire costs, property damage and personal injury claims. This is known as FNOL (First Notification of Loss) capture. The end result of this process is hopefully lower claims and premium at your next renewal.
  • Multi Location Reporting – Having harnessed IT development we can provide bespoke claims reports at the press of a button extracting any information that you want to investigate within your business. We can spot accident trends, causation, frequency, problem drivers and produce and email reports as and when you need them.
  • Pro-activity – Our claims team liaise closely with our broking team in designing a risk management plan, all aimed at reducing risk within your business leading to better Health & Safety and an improved claims record.

You may also be interested in reading about our Claims Awards and visiting our Claims Management Solutions website.

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