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FAQs

On this page you will find a list of frequently asked questions about our products and services. If you can't find what you are looking for then please call us on 01603 760511 and we will answer your question in person.

Q. Who are KTIB?

KTIB is Knowlden Titlow Insurance Brokers. We were established in 1992 and since that time have grown to become a significant force in the insurance market. We are authorised and regulated by the Financial Conduct Authority and our registration number is 516933. In 2010, we appeared in the Top 100 UK Independent Broker list and scooped the prestigious award for 'Claims Service of the Year' – both through Insurance Age.

Q. What are your office hours?

You can contact us between 9am and 5pm Monday to Friday. If you need to make a claim outside of our office hours, please visit our Claims Contacts page for a list of insurers who offer 24 hour claims notification helplines for you to utilise when we are unavailable.

Q. Which insurers do you use?

We have access to a wide range of insurers and underwriting agencies which provide us with the ability to accommodate risks of all shapes and sizes. What's more, we carry out periodic credit checks on all of the companies we use to ensure that they meet our high standards of solvency.

Q. Can I pay the premium by monthly instalments?

Yes. You will have the option to pay your premiums using either the insurer's direct debit payment facility or by using our facility though Premium Credit.

Q. Who will deal with my claims?

Providing an excellent claims service is a very high priority for KTIB and you will have an appointed claims technician to handle your claims from start to finish.

We provide a service to ensure that the claims provision from the relevant insurer, or loss adjuster appointed by the insurer, runs smoothly and efficiently and achieves the correct desired outcome for our clients.

We act as a referral point for you, representing your best interests and helping to explain the policy terms and conditions in the context of each specific claim.

In 2010 KTIB won the prestigious Insurance Age award for 'Claims Service of the Year', so you can be sure you are in safe hands.